Every Haute Cature piece is chosen or created specifically for you, one of a kind, just like your cat's personality disorders.

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Made-to-order pieces
Wall art, apparel, mugs, candles, bags, calendars and stationery are printed when you order. Because of this, we're unable to accept returns or offer refunds for:

• Change of mind

• Incorrect size or color selection made at checkout

• Buyer's remorse

Curated jewelry and accessories
Our jewelry and accessories are hand-picked from trusted makers and ship directly from them. We're unable to accept returns or offer refunds for change of mind, but we'll make it right if something arrives damaged, defective or isn't what you ordered. Orders that include both curated pieces and made-to-order items may arrive in separate packages.

Custom cat portraits
Each portrait is created by hand from the photos you send us. Once work on your portrait has begun, it can't be cancelled or refunded. If the finished canvas arrives damaged or misprinted, we'll replace it at no cost.

We will gladly replace or refund your order if:

• It arrives damaged or defective

• It was misprinted or isn't the item you ordered

• It never arrives (lost in transit, confirmed by tracking)

To request a replacement or refund:
Please contact us at hautecatureinc@gmail.com within 14 days of delivery, with your order number and a photo of the issue. We'll review and respond within 3 business days.

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Approved replacements will be reshipped at no additional cost. When a replacement isn't possible, we'll issue a full refund.

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Every piece is selected and made with the same care your cat expects from everything else in the household. But mistakes occasionally happen, and when they do, we'll make it right.

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Haute Cature. For the Cultured Cat Lover.