REFUND POLICY

Refund & Return Policy

All Haute Cature pieces are made to order specifically for you, one of a kind, just like your cat's personality disorders.

Because of this, we're unable to accept returns or offer refunds for:

• Change of mind

• Incorrect size or color selection made at checkout

• Buyer's remorse

We will gladly replace or refund your order if:

• It arrives damaged or defective

• It was misprinted (wrong image, size, or product)

• It never arrives (lost in transit, confirmed by tracking)

To request a replacement or refund:
Please contact us at [your support email] within 14 days of delivery, with your order number and a photo of the issue (for damaged or misprinted items). We'll review and respond within [X business days].

Approved replacements will be reprinted and reshipped at no additional cost. In cases where a reprint isn't possible, we'll issue a full refund.

Every piece in the Purrmanent Collection is crafted with the same care your cat expects from everything else in the household — but mistakes occasionally happen, and when they do, we'll make it right.